I joined Shared Interest as an Account Manager in February 2005, despite recently being promoted to Credit and Services Manager I still work closely with our customers in North America.

Maintaining and developing relationships is obviously central to the Customer Service Team’s objectives. With this in mind Rachel Abel our Account Manager for North / Latin America and I are busy preparing for a trip to North America to meet with our buyer customers Oxfam Quebec, GoGo Quinoa, Ten Thousand Villages Canada, Ten Thousand Villages USA, La Siembra, Equal Exchange Inc and SERRV.

As if that wasn’t enough to cram into two weeks we are also planning to attend the Fair Trade Futures conference in Boston.

The conference is being billed as the largest fair trade conference in North American history so we are looking forward to being part of the event which will see more than 750 entrepreneurs, students, activists, and other interested individuals come together to discuss all things fair trade. Hopefully this will be a great learning opportunity as well as a chance to meet some potential new customers.

Our trip starts in Quebec, from there we will travel south trough Canada and down into the United States. With all the travelling, the meetings and of course the conference, I doubt there will be much time to update you whilst we are away but we’ll do our best to let you know how we got on once we get back. See you then!

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